Off Shoulder Ball Gown by Elizabeth K GL3672

Returns & Refund Policy

At our store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below. Return Eligibility We accept returns within 30 days of delivery. To qualify for a return: Item must be unused, unworn, unwashed, and in original condition Original tags and packaging should remain attached when applicable Product must not be damaged due to misuse Non-Returnable Items The following may not be eligible for return: Final sale items Clearance items Promotional items Gift cards Personalized/customized products (if applicable) Return Process To request a return: Contact customer support with your order details Provide return reason Wait for return approval and instructions Ship the approved item back if required Unauthorized returns may not be accepted. Return Shipping Costs If the return is due to a damaged, defective, or incorrect product, return support may be provided when applicable. If the return is due to customer preference, customers may be responsible for return shipping charges. Refund Processing After receiving and inspecting the returned item: Inspection: 2–5 business days Refund processing: 3–7 business days Bank/provider posting time: 5–10 business days Refunds are returned to the original payment method. Damaged / Incorrect Orders If you receive: Wrong item Defective product Shipping damage Please contact support as soon as possible with photos and order details. Order Cancellation Before processing/shipping: Cancellation may be allowed. After shipment: Order may fall under return policy conditions. Late or Missing Refunds If refund is delayed: Check bank/payment provider Contact support if unresolved Shipping Policy We aim to provide transparent and reliable shipping for all customers. Processing Time Orders are generally processed within: 1–3 business days During holidays or high-volume periods: Up to 5 business days Orders are processed Monday–Friday. Shipping Time Estimated delivery: Standard Delivery 3–7 business days Extended / Remote Areas 5–10 business days Total Estimated Delivery Approx. 4–10 business days Delivery times may vary due to carrier conditions. Shipping Charges Shipping fees (if applicable) are shown clearly at checkout. Taxes may also apply based on shipping location. Shipping Carriers Orders may be shipped using trusted delivery providers such as: UPS USPS FedEx DHL Other verified carriers Carrier may vary. Order Tracking Once shipped, customers may receive tracking details when available. Tracking may show: In transit Out for delivery Delivered Delay updates Multiple Shipments If multiple items are ordered, products may arrive in separate shipments. Incorrect Shipping Address Customers are responsible for accurate shipping details. Incorrect address may cause: Delay Failed delivery Return shipment Additional charges (if applicable) Damaged Packages If package arrives damaged: Take photos Keep packaging Contact support promptly Delays Beyond Control Shipping delays may happen due to: Weather Carrier issues Holidays Customs Logistics disruptions We work to minimize delays whenever possible.