Refund policy

At Quinceanera Boutique, SWFL, we want customers to shop with confidence. If you are not satisfied with your purchase, we offer a 30-day return policy under the conditions outlined below.

Return Eligibility 

Customers may request a return within 30 calendar days from the date the item is delivered.

To qualify for a return, items must be:

  • Unused
  • Unworn
  • Unwashed
  • In original condition
  • Free from damage, stains, perfume, or alterations
  • Returned with original tags and packaging (if applicable)

Items that do not meet return conditions may not be eligible for refund or exchange.

Non-Returnable Items

For hygiene, product condition, or special-order reasons, some items may not be eligible for return, including:

  • Final sale items
  • Clearance / discounted items (if marked non-returnable)
  • Customized or altered dresses
  • Special-order products
  • Gift cards
  • Used or damaged items caused after delivery

How to Request a Return

To begin a return, customers should contact our support team within 30 days of delivery.

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos (if item is damaged or incorrect)

Return requests can be sent to:

Email: support@quinceaneraboutiqueswfl.com

Return Approval Process

Once the return request is reviewed:

  • If approved, return instructions will be provided.
  • Items must be shipped back according to the provided return instructions.
  • Unauthorized returns may not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

If the error is caused by us (wrong item, damaged item, defective product), we will review and assist accordingly.

Refund Process

After the returned item is received and inspected:

  • Refunds are reviewed within 3–5 business days
  • If approved, refunds are issued to the original payment method
  • Banks/payment providers may require additional 5–10 business days for funds to appear

Total refund timeline may vary depending on the payment provider.

Exchanges

If customers receive:

  • Incorrect item
  • Damaged item
  • Defective item

Please contact us promptly for review and possible exchange support.

Exchange approval depends on stock availability and item condition.

Late or Missing Refunds

If a refund has been approved but not received:

  1. Check your bank or card statement
  2. Contact your payment provider
  3. Contact your bank
  4. If still unresolved, contact our support team

Cancelled Orders

Orders may only be cancelled before processing or shipment begins.

Once shipped, the order may need to follow the return process.

Contact Us

For refund or return support:

Business Name: Quinceanera Boutique, SWFL
Address: 3252 Cleveland Ave, Fort Myers, FL 33901, United States
Phone: +1 239-312-2960
Email: support@quinceaneraboutiqueswfl.com